Sol Oasis Marrakech - All Inclusive

This hotel was outstanding for so many reasons. Staff - all staff were exceptional. From the front desk, to the bars and restaurants and the animation team - everyone was fantastic. But an extra special shout out to Jenna, Mo and Soufiane who really stood out as exceptional people that are a credit to the hotel and made our stay very special. Entertainment/Animation Team - the whole team were excellent and had a wonderful ability to get you involved. They create a wonderful atmosphere through the hotel and make a real effort to get to know people. The best team we have seen at any resort by some way! Food - excellent variety and very good quality. The head chef also took a real interest in our experience from the start. Rooms and facilities - the whole resort is incredibly clean, including the public toilets. Our room was lovely and very spacious (Family Suite). We would return for sure!

Firstly-Sol oasis is beautiful, the animator staff are lovely, food is divine and free shuttle bus is well worth it. You will have a good time if you choose to stay here and not get weighed down by some of the issues this place has… Next, the issues we found. 1) the wifi is abominable. We thought this would be a plus for our trip and allow us to have a break but it caused a few spin off problems. It meant we couldn’t pay for some things with card. Also we struggled to get onto the resort’s own website to book the shuttle bus or dinner at one of its a la carte restaurants. Which might not have been so bad- but point 2. 2) The reception staff whilst friendly, rarely seemed to be able to immediately help with any concerns. Our check in was hours delayed. We were a family of five put in separate distant rooms even though we specified we were one group at booking. It actually felt like the staff had no capacity to do anything to help us. No one seemed ‘in charge’ or able to confidently fix our issues. Maybe this was because of the wifi? The separate rooms thing was really annoying. Especially on the last day when we learnt that adjoining rooms existed! The excursion counter was very overpriced and only accepted cash. With the wifi issues, the reception staff seemed to struggle to book us into the shuttle bus or dinner. In fact… 3) It was actually impossible for us to have dinner in an a la carte restaurant! Even with wifi sorted the maximum booking is for four people per room so we needed to book through the reception or restaurant directly to ensure we could get us five booked at the one time. Nil availability! Maybe arrange this before you even arrive on Moroccan soil? Oh but you would struggle, because you can only book a few days in advance!?! Even when we were asking at the earliest available opportunity- no joy! Not sure what magic you need to eat in them? So there is my rumbling. For balance some positives:- - we loved that the animation team catered for our occasionally surly tween. He loved participating in football matches and FA tournaments on a massive screen, and they were a real highlight for him. The staff were encouraging and vibrant. - the food was amazing and varied. Occasionally our fusspot children would not find enough in the buffet to their liking, and they would be able to grab a pizza from the bakery outside, easy! The chef was eager to please, remembered names and even personally delivered my daughter a pot of Nutella to go with her churros when sheepishly requested. What a champion. - the evening entertainment was super special. Unfortunately for us it started a bit late for our liking at times (930-1030 starts at times) but that is on us for being weird early rises even on holiday. The pool party was so much fun. The movie night with popcorn on the lawn really well organised. Also we appreciated that by midnight the events would be finished and it would be quiet. - the gym was well equipped. Sports equipment easily